Makergear M3 SE stopped connecting to 3DPrinterOS

[gillesjj]

Hello,

I currently inherited a department that has several Makergear M3 SE printers that stopped being able to connect to 3DPrinterOS a few months ago after working fine before then. All of them stopped communicating at the same time. They are currently running Octopi 1.3.6. and have the Octoprint-3DPrinterOS (0.1.12) plugin installed to be able to connect to 3DPrinterOS. I am looking for any advice to get these up and running again. Thank you.

[m.kozlov]

Hello.

1. Is it same when you restart the printer?
2. Are you able to see 3DPrinterOS Plugin in Settings? Could you provide a screenshot of that section?
3. If you have no 3DPrinterOS plugin section in Settings, could you try to reinstall the plugin with the same procedure (https://cloud.3dprinteros.com/#/download/plugin)
4. Additionally could you get and send to us (m.kozlov@3dprinteros.com) octoprint.log file from Settings -> Logs section

[gillesjj]

1. Yes, same issue after I’ve restarted the printer.
2. I can see it and screenshots are provided. I can only add one screenshot. Let me know if it’s a different screen you are talkig about.
3. reinstalling the plug in didn’t help. It we try to manually add a printer it connects and auto disconnects over and over again.