ZMorph printer freezing up

We have 4 printers (3 PrintrBots and 1 ZMoprh) connected to 3DprinterOS. The PrintrBots work fine, but the ZMorph keeps having an issue where it freezes up after the first few layers are printed. It just stops printing, and the heating element remains on. The only way to stop it at that point is to do a hard reset from the control panel or to cycle the power. I have updated the Raspberry PI software and uploaded the latest ZMorph firmware update, but neither has resolved the issue. It prints fine with direct USB or network connection. It also prints correctly from the SD card. Is anyone else using ZMoprh printers and having similar issues?

Hello. As I can see you have 5.9.11stable client version installed. Could you please try to use our latest 6.0.13 dev client (https://cloud.3dprinteros.com/download; you can request a new RPI’s image)? It has many advantages in comparison with 5.9.11. So please try it at first. If you will still have problems, then we will investigate it using remote access

I installed the update and the printer is not coming back online. I have restarted it after the update.

Hello. Yes, I can see a problem. It was fixed using remote access

I started another print and it froze up again. Here is the latest from the log file.

Error:
WARNING 2018-03-06 16:48:12,485 Thread-4/write Error while writing gcode “M105”
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:48:12,415 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
INFO 2018-03-06 16:48:12,091 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:48:10,909 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:48:10,766 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
INFO 2018-03-06 16:48:10,083 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:48:09,264 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:48:09,129 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
Error:
WARNING 2018-03-06 16:48:08,482 Thread-4/write Error while writing gcode “M105”
INFO 2018-03-06 16:48:08,079 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:48:07,623 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:48:07,468 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
INFO 2018-03-06 16:48:06,074 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:48:05,963 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:48:05,831 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
Error:
WARNING 2018-03-06 16:48:04,478 Thread-4/write Error while writing gcode “M105”
DEBUG 2018-03-06 16:48:04,328 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:48:04,192 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
INFO 2018-03-06 16:48:04,068 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:48:02,686 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:48:02,517 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
INFO 2018-03-06 16:48:02,060 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:48:01,014 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:48:00,879 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
Error:
WARNING 2018-03-06 16:48:00,475 Thread-4/write Error while writing gcode “M105”
INFO 2018-03-06 16:47:59,960 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:47:59,376 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:47:59,238 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
INFO 2018-03-06 16:47:57,955 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:47:57,734 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:47:57,585 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
Error:
WARNING 2018-03-06 16:47:56,469 Thread-4/write Error while writing gcode “M105”
DEBUG 2018-03-06 16:47:56,083 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:47:55,949 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
INFO 2018-03-06 16:47:55,947 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:47:54,441 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:47:54,297 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
INFO 2018-03-06 16:47:53,857 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:47:52,793 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:47:52,627 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
Error:
WARNING 2018-03-06 16:47:52,466 Thread-4/write Error while writing gcode “M105”
INFO 2018-03-06 16:47:51,852 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:47:51,124 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:47:50,881 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
INFO 2018-03-06 16:47:49,845 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:47:49,374 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:47:49,239 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
Error:
WARNING 2018-03-06 16:47:48,459 Thread-4/write Error while writing gcode “M105”
INFO 2018-03-06 16:47:47,839 Thread-3/read USBError : [Errno 110] Operation timed out
DEBUG 2018-03-06 16:47:47,736 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:47:47,588 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
DEBUG 2018-03-06 16:47:45,998 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}
[u’9g0YiE3GhwtvsR2FTEQyNphFTwKvs61M6oVIrRIEqvRnVK7u3TZkHbH7UFsg916CYFpl5MFEerFXwCtvKhP2SZLNgHHyVyXwFaUofoYsRVrKts5qC3Lr782Yk5EUQKEW’, {‘line_number’: 6, ‘percent’: 0, ‘temps’: [70.0, 214.4], ‘state’: ‘printing’, ‘coords’: [0, 0, 0, 0], ‘target_temps’: [70.0, 210.0]}, None]
DEBUG 2018-03-06 16:47:45,846 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/form_command_request Request:
INFO 2018-03-06 16:47:45,834 Thread-3/read USBError : [Errno 110] Operation timed out
Error:
WARNING 2018-03-06 16:47:44,456 Thread-4/write Error while writing gcode “M105”
DEBUG 2018-03-06 16:47:44,344 PrinterInterface{‘SNR’: u’0CFFF008AE4898E154246078F50020C1’, ‘COM’: None, ‘PID’: ‘6015’, ‘VID’: ‘1D50’}/run Answer: {u’command’: None}
{}

Definitely still something wrong. I tried the same print 3 or 4 different times and it stopped printing on the first or second layers. Printer works fine when used in standalone mode.

Hi, in this case you need to contact the manufacturer of the printer (ZMorph) and kindly ask for the integration with 3DPrinterOS. As the full integration was behind that.

I downgraded the firmware to the original version that shipped with the unit. This version was tested with 3DPrinterOS.com. Still having the same problem. I will contact ZMorph for any additional updates.

I received and installed a firmware update from ZMorph. This did not help and I still have the same problem. After a few layers the printer freezes up. I have left the printer in its frozen state, with the exception of I turned of the extruder and bed heat. Would it be possible for someone to view the error logs and see what the actual problem is?