When you want the developers to take a look at what's wrong with your printer not connecting or printing, do this:
Step 1: Launch 3DPrinterOS Client
Step 2: Click ''Report Problem''
Step 3: Fill out the form:
Tell us the problem you experienced in detail.
What were the exact steps that led to this problem?
... and you're done! Your logs will be sent to the developers and you will be notified if there is a solution.