3dprinteros crash

Hello,
I was using 3dprinteros few month ago and it worked very well. Since I come back to the 3d printing world, I re-install 3dprinteros on my raspberry pi 3 with last developper and released version and the application keep crashing during printing on my BCN3D sigma or prusa i3. I try with the raspberry connect by wifi and ethernet and same issue.
Do you thing it’s my raspberry ?
Thank you,
Sébastien

DEBUG 2017-06-19 20:05:28,327 MainThread/request_update_download_url Update address received: DEBUG 2017-06-17 09:17:16,879 MainThread/request_update_download_url Update address received: INFO 2017-06-17 09:17:16,375 MainThread/start_camera_process Camera started: Dual camera INFO 2017-06-17 09:17:16,369 MainThread/start_camera_process Launching camera subprocess INFO 2017-06-17 09:17:16,368 MainThread/wait ...end of waiting: User login INFO 2017-06-17 09:17:16,368 MainThread/wait Waiting for an action: User login INFO 2017-06-17 09:17:16,367 MainThread/wait ...end of waiting: Makerware killer INFO 2017-06-17 09:17:16,340 MainThread/wait Waiting for an action: Makerware killer INFO 2017-06-17 09:17:16,340 MainThread/wait ...end of waiting: Linux groups membership INFO 2017-06-17 09:17:16,339 MainThread/wait Waiting for an action: Linux groups membership INFO 2017-06-17 09:17:16,339 MainThread/wait ...end of waiting: network connection check INFO 2017-06-17 09:17:16,337 MainThread/connect Connecting from: 192.168.10.240 0000000073309c4a INFO 2017-06-17 09:17:15,671 MainThread/wait Waiting for an action: network connection check INFO 2017-06-17 09:17:15,669 MainThread/wait_and_open_browser ...done INFO 2017-06-17 09:17:15,669 MainThread/wait_and_open_browser Waiting for timeout or login to open browser... DEBUG 2017-06-17 09:17:15,668 MainThread/init_interface ...server is up and running. INFO 2017-06-17 09:17:15,661 WebInterface/run ...web server started DEBUG 2017-06-17 09:17:15,656 MainThread/init_interface Waiting for webserver to start... INFO 2017-06-17 09:17:15,655 WebInterface/run Starting web server... INFO 2017-06-17 09:17:15,620 MainThread/login_as_user Successful login from user sebtoche63@gmail.com INFO 2017-06-17 09:17:15,217 MainThread/connect Connecting from: 192.168.10.240 0000000073309c4a INFO 2017-06-17 09:17:14,504 MainThread/connect Connecting from: 192.168.10.240 0000000073309c4a INFO 2017-06-17 09:17:13,649 MainThread/__init__ Operating system: Linux 4.4.13-v7+ INFO 2017-06-17 09:17:13,646 MainThread/__init__ Starting 3DPrinterOS client. Version: 5.9.18.78_dev INFO 2017-06-17 08:34:38,736 MainThread/start_main_loop Removing {'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'} from printer list WARNING 2017-06-17 08:34:38,735 MainThread/start_main_loop Printer interface of {'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'} had crushed INFO 2017-06-17 08:34:37,752 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Printer interface was stopped INFO 2017-06-17 08:34:37,750 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/clean_error_list Cleaning unsent error reports DEBUG 2017-06-17 08:34:36,247 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'state': 'error'}, None] DEBUG 2017-06-17 08:34:36,058 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:34,555 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {'error': [{'usb_info': {'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}, 'message': 'Printer is no longer detected as USB device.', 'code': 99, 'is_blocking': True}]} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'state': 'error'}, None] DEBUG 2017-06-17 08:34:34,118 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: INFO 2017-06-17 08:34:34,117 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/close_printer_sender ...closed. INFO 2017-06-17 08:34:34,116 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/close Threaded sender is closed DEBUG 2017-06-17 08:34:34,115 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/close ...done DEBUG 2017-06-17 08:34:34,114 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/close Joining temperature thread... DEBUG 2017-06-17 08:34:34,113 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/close ...done DEBUG 2017-06-17 08:34:34,064 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/close Joining printing thread... DEBUG 2017-06-17 08:34:34,062 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/close ...done DEBUG 2017-06-17 08:34:34,062 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/close Joining reading thread... INFO 2017-06-17 08:34:34,061 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/close_printer_sender Closing {u'extruder_count': 2, u'baudrate': [250000], 'firmware_info': 'FIRMWARE_NAME:Marlin V1; Sprinter/grbl mashup for gen6 FIRMWARE_URL:https://github.com/ErikZalm/Marlin/ PROTOCOL_VERSION:1.0 MACHINE_TYPE:Mendel EXTRUDER_COUNT:2 UUID:00000000-0000-0000-0000-000000000000\n', u'vids_pids': [[u'0403', u'6001']], u'name': u'BCN3D Sigma', u'end_gcodes': [u'M104 S0', u'M140 S0', u'G28 X0 Y0', u'G1 Y140 F4800', u'M84'], u'alias': u'BCN3D_SIGMA', u'min_coords_corner': u'LF', u'sender': u'printrun_sender'} DEBUG 2017-06-17 08:34:34,026 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/check_for_errors Errors list: [{'usb_info': {'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}, 'message': 'Printer is no longer detected as USB device.', 'code': 99, 'is_blocking': True}] WARNING 2017-06-17 08:34:33,667 MainThread/create_error_report ! Code=99 [ Printer is no longer detected as USB device. ] DEBUG 2017-06-17 08:34:32,523 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:32,336 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:30,832 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:30,626 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:29,123 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:28,944 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:27,441 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:27,250 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:25,748 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:25,570 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:24,067 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:23,892 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:22,387 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:22,193 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:20,690 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:20,511 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:19,009 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:18,804 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:17,301 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:17,109 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:15,607 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:15,423 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:13,920 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:13,738 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request: DEBUG 2017-06-17 08:34:12,235 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/run Answer: {u'command': None} {} [u'HPj3HcuLglZQV6cE9olj45pc4f75b0UA8QSwXv0coBsSqeDy5DAySlMmD5Nd895LR4OnkNnQcIvcf0WNh4cwbtYLig5uMpnKtfHFAbQwjpKJqEvDSSF24n1jJoEFwb8k', {'line_number': 8799, 'percent': 72, 'temps': [50.1, 200.1], 'state': 'printing', 'coords': [0, 0, 0, 0], 'target_temps': [50.0, 200.0]}, None] DEBUG 2017-06-17 08:34:12,051 PrinterInterface{'SNR': u'A105F7KD', 'COM': '/dev/ttyUSB0', 'PID': '6001', 'VID': '0403'}/form_command_request Request:

Hey, could you please click the button “report problem” on the Cloud client UI, thanks!

Hi, done yesterday. .

Hello, how i will get a feedback from my report ?

Hello. I have analyzed logs you have sent.

  1. I can see that BCN3D Sigma printer (SN A105F7KD) has rather old Marlin Firmware
    INFO 2017-06-17 07:32:07,526 Read thread/parse_printer_answers Firmware info: FIRMWARE_NAME:Marlin V1; Sprinter/grbl mashup for gen6 FIRMWARE_URL:https://github.com/ErikZalm/Marlin/ PROTOCOL_VERSION:1.0 MACHINE_TYPE:Mendel EXTRUDER_COUNT:2 UUID:00000000-0000-0000-0000-000000000000
    It can be one of problems. Are you able to update firmware for printer?

  2. Additionally I can see some power problems with RPI (when you was working with BQ Prusa i3 Hephestos, SN A103VIKK). In logs I can see some RPI reboots without any reason (I can see two reboots, and last one on 2017-06-22 19:34:43,105). What power do you use for RPI? can you try to use some other variant of power supply? You can try to connect directly to some Notebook USB port - it will have more stable power supply.

  3. And I can see some print job cancels, but as I can understand it was just manual cancels from web interface.